Service Design is unique in its customer-centric practices because it views each experience in two components - the frontstage and backstage interactions. For every customer-facing activity (frontstage), there is a series of behind-the-scenes technology, training, and processes (backstage) required to create a positive interaction.
Read MoreToday, on June 1st, we are kicking off the first year of this fabulous annual holiday. It was created by the Service Design Network to promote awareness of the art of service design. We are celebrating here at the Why Service Design Thinking podcast with three mini episodes of case studies featuring some great implementation of service design.
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