Why Service Design Thinking is the world's first service design podcast, dedicated to helping businesses and nonprofits of all sizes learn and adopt service design.

Adam StJohn Lawrence: Creating A Worldwide Movement with Global Service Jam | #3

Adam StJohn Lawrence: Creating A Worldwide Movement with Global Service Jam | #3

 
Markus Edgar Hormeß and Adam StJohn Lawrence, Co-Founders of the Global Service Jam

Markus Edgar Hormeß and Adam StJohn Lawrence, Co-Founders of the Global Service Jam

 

Listen to this episode:

Doing, not talking, has become one of the great slogans of the jam... the idea that there are many ways to communicate and just one of them is talking to each other.
— Adam StJohn Lawrence

One of the BEST ways to get acquainted with service design in person is through an annual event called Global Service Jam. This event, co-founded by Adam StJohn Lawrence and Markus Edgar Hormeß of the service innovation agency WorkPlayExperience, is a "hackathon" where people from all professions gather to ideate and prototype a service business, all in one weekend. It is simultaneously held in more than 100 cities each year, with thousands of participants in a tight-knit community.

Adam is the embodiment of everything that the Global Service Jam stands for: open-minded creativity, teamwork, and lots of customer empathy. He talks about how a background in improv comedy inspires the jam, and why it's so important for everyone to participate.

The Jam was actually how I found service design, when I participated as a "jammer" several years ago. I am now happy to be one of the co-organizers of the annual Los Angeles Global Service Jam and strongly encourage you to check it out and keep an eye out for events in the future. To get an idea of the innovative projects that come out of this event, check out videos of the 2016 LA Global Service Jam projects.

Keep an eye out for part 2 of the interview with Adam, where he gives valuable tips on prototyping and co-creating, and discusses his new book: This is Service Design Doing.

(As a side note, I'd like to give a huge shout-out to General Assembly in Los Angeles, who has hosted us in their inspiring DTLA campus for our jam-packed weekend!)

This Episode's Design Challenge:

Look up one of the annual jams and save the date to participate: Global Service Jam, Global Gov Jam, Global Sustainability Jam.

Have you ever participated in a jam? Share your experience with us in the comment section.


Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

CASE STUDY – Incubator School Built with Design Thinking, Teaching Design Thinking | #4

CASE STUDY – Incubator School Built with Design Thinking, Teaching Design Thinking | #4

Matthew Manos: Helping Nonprofits Build A Legacy | #2

Matthew Manos: Helping Nonprofits Build A Legacy | #2