One of the most fun techniques of design thinking is analogous inspiration: applying an out-of-context concept to the problem that you are trying to solve. We talk with Victoria Vivas, an experience designer in Chile, who focuses on enhancing the process of learning through analogous situations.
Read MoreInnovation can still sometimes to be considered an "extra" or "nice to have" in business. But it is actually essential to compete in the constantly-evolving business landscape. So how can a company adopt innovative practices?
Read MoreOne of the BEST ways to get acquainted with service design in person is through an annual event called Global Service Design Jam. We talk with its co-founder, Adam StJohn Lawrence.
Read MoreIn this episode, Melissa discusses the key pillars of service design and why businesses should adopt it.
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