Claus Raasted is an experience and behavior designer who creates Live Action Role Play (LARP) events, where groups of strangers come together to collaborate on co-creating their shared experience. This is especially relevant when facilitating the design process with groups of people who are not used to working together (such as different divisions, company partners, or even community members).

We discuss how to help a group of collaborators become comfortable enough as a team to co-create something great. 

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Developing our confidence as designers isn’t just for our own benefit. Sometimes, it can be the driving factor ingetting important ideas heard and growing our impact as a designers. Lauren Currie is a service designer and entrepreneur, Head of Design at Good Lab in London and co-founder of the design agency Snook, and the founder of #UpFront - an organization that helps people develop confidence by sharing a stage with speakers. She talks about her mission to help designers gain the confidence to change the world.

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Real estate (for housing and office space) is not just a commodity - it is an important service in our lives that needs to be designed as such. Lindsay Miller is the Managing Director of Business Development & Operations at the Dubai Design District and she played an instrumental role in developing this human-centered neighborhood.

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Today, we talk with Paul Bulencea, who is the co-founder of the College of Extraordinary Experiences, a disruptive experience design conference in November that will be held in a castle in Poland. Paul discusses how the economy is shifting from being based on services to being based on experiences and how businesses can beat commoditization by providing memorable experiences.

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Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides valuable insights about how creating meaning can lead to customer loyalty.

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Behind every successful business is solid backstage system that gives its customers a consistent experience and helps the business become sustainable in the long run. Joanna Waterfall, founder of Yellow Co., talks about how she implemented systems within her business from day one. 

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Social Enterprises are one of the most important forms of business today and one of the most crucial components of a social enterprise is to create the future that we want to live in. Matthew Manos, designer, social enterprise builder, and innovative thinker, wants to help you do just that, with his new book, Toward a Preemptive Social Enterprise.

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One of the first steps business owners should take in serving their customers is identifying the customer journey. As a customer interacts with different points in the business, there are multiple opportunities to design their experience every step of the way.

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This is a recording of a fascinating panel discussion called The Future of Customer Experience, by the service design community in Los Angeles.

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In this episode, we talk with Jesse Grimes, from the Service Design Network, about SDN's wonderful resources, including its annual conference happening this month, as well as the plethora of free online information, in-person gatherings, and official trade publication.

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We've heard a lot about why service design is important but what does it look like in the context of People, Planet, and Profit? We talk with Martin Dowson, a UK-based service designer and Certified Customer Experience Professional who creates customer-centric organizations that deliver profitability through meaningful customer experiences. Martin discusses the sustainability of organizations and "why it's essential to link the awesomeness of the designed experience to the operational excellence of the organization."

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