Real estate (for housing and office space) is not just a commodity - it is an important service in our lives that needs to be designed as such. Lindsay Miller is the Managing Director of Business Development & Operations at the Dubai Design District and she played an instrumental role in developing this human-centered neighborhood.
One of the most important applications of service design is in the government or public services sector, where there is a big potential to create efficiency and meaningful change. We talk with Benjamin Taylor, who is a consultant in public services. As the founder of Red Quadrant management consultancy and a Chief Executive nonprofit Public Service Transformation Academy, Benjamin has a long history of innovating public services.
Today, we talk with Paul Bulencea, who is the co-founder of the College of Extraordinary Experiences, a disruptive experience design conference in November that will be held in a castle in Poland. Paul discusses how the economy is shifting from being based on services to being based on experiences and how businesses can beat commoditization by providing memorable experiences.
Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides valuable insights about how creating meaning can lead to customer loyalty.
In this episode, we talk with Jesse Grimes, from the Service Design Network, about SDN's wonderful resources, including its annual conference happening this month, as well as the plethora of free online information, in-person gatherings, and official trade publication.
Behind every successful business is solid backstage system that gives its customers a consistent experience and helps the business become sustainable in the long run. Joanna Waterfall, founder of Yellow Co., talks about how she implemented systems within her business from day one.
Social Enterprises are one of the most important forms of business today and one of the most crucial components of a social enterprise is to create the future that we want to live in. Matthew Manos, designer, social enterprise builder, and innovative thinker, wants to help you do just that, with his new book, Toward a Preemptive Social Enterprise.
One of the first steps business owners should take in serving their customers is identifying the customer journey. As a customer interacts with different points in the business, there are multiple opportunities to design their experience every step of the way.
This is a recording of a fascinating panel discussion called The Future of Customer Experience, by the service design community in Los Angeles.
Research is an important core of service design and design thinking because it is the center of the empathy and insight that will lead your work. It is also the way to discover unmet needs and problems that need to be solved.