Disruption Through Service Design

Thank you for watching our session on Disruption Through Service Design at the Disruptive Innovation Festival. Please fill out the form below to receive a Service Design Resource Kit!

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Service design is truly the next big competitive advantage and its founding principles of human-centered design are so important in today's business landscape. While there are many factors that go into a business' success, the methodology of service design can play a huge role in helping create disruptive customer experiences help a business or organization provide immense value.

This session introduces the key concepts of service design and how they can be used to facilitate a better understanding of customers and landscapes, to lead to a disruptive value proposition, customer engagement, and memorable experiences. The panelists, who serve as practitioners and advocates of the design thinking process, will show real-life case studies of how disruptive businesses have been created and how any business, organization, or nonprofit can easily access these methods to do the same.